Privacy Policy

Last Updated: 10 August 2026

At Finest Furniture Studio, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a free design visit, or use our services.

We aim to handle your information responsibly, transparently and in accordance with applicable UK data protection legislation.

1. Who We Are

Finest Furniture Studio is responsible for the personal information collected through this website and our customer enquiries.

Contact details:

Finest Furniture Studio

124 City Road, Kemp House

London, EC1V 2NX

United Kingdom

Email: sales\@finestfurniturestudio.co.uk

Telephone: 07468 150807

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

When you complete an enquiry form, contact us or request a design visit, we may collect:

• Full name
• Telephone or mobile number
• Email address
• Property location or postcode
• Details about your furniture requirements
• Information about your preferred design or style
• Measurements or details about your room
• Any information you choose to include in your enquiry
• Photographs or files you voluntarily send to us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate location
• Date and time of your visit
• Website interactions and navigation information

This information may be collected through cookies, analytics and similar technologies, depending on the tools we use on the website.

3. How We Use Your Information

We use personal information only where we have a legitimate reason to do so.

Your information may be used to:

• Respond to your enquiries
• Arrange a free design visit
• Discuss your furniture requirements
• Prepare quotations and proposals
• Design bespoke furniture solutions
• Arrange measurements and installations
• Communicate with you about your project
• Provide customer support
• Manage our business relationship with you
• Process payments where applicable
• Improve our website, products and services
• Understand how visitors use our website
• Maintain website security
• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without providing appropriate information or obtaining consent where required.

4. Our Lawful Bases for Processing

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information where it is necessary to provide a service you have requested or to take steps before entering into a contract with you.

For example, this may include preparing a quotation or arranging installation.

Legitimate Interests

We may use information where it is necessary for our legitimate business interests and those interests do not override your fundamental privacy rights.

This may include responding to enquiries, improving our services, maintaining website security and managing our business operations.

Consent

Where consent is required, we will ask for your permission before processing your information for that specific purpose.

You can withdraw consent at any time.

Legal Obligation

We may process information where necessary to comply with a legal or regulatory requirement.

The lawful basis we rely on will depend on the specific processing activity.

5. Enquiries & Free Design Visits

If you request a Free Design Visit, we may use the information you provide to:

• Contact you regarding your request
• Confirm your preferred appointment
• Understand your project requirements
• Assess your property or available space
• Prepare for the design consultation
• Provide a quotation or proposal
• Follow up regarding your project

We will only collect information that is reasonably necessary for these purposes.

6. Marketing Communications

We may occasionally contact you about our services, offers or relevant updates where we are legally permitted to do so.

Where marketing consent is required, we will ask for your consent before sending marketing communications.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

We will not make opting out unnecessarily difficult.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where necessary to operate our business or provide our services.

These may include:

• Website hosting providers
• Website and IT service providers
• Email and communication providers
• Analytics providers
• Appointment or enquiry management platforms
• Payment service providers
• Professional advisers
• Installation or service partners where necessary for your project
• Government bodies, regulators or law-enforcement authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

Where appropriate, we expect third-party service providers to protect personal information and process it only in accordance with applicable data protection requirements.

8. International Data Transfers

Some of the technology providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is protected in accordance with applicable UK data protection requirements.

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

9. How Long We Keep Your Information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

• The nature of our relationship with you
• Whether you have an active project
• Legal and accounting requirements
• Our legitimate business requirements
• The need to resolve disputes or enforce agreements

When information is no longer required, we will securely delete or anonymise it where appropriate.

Important: Your final retention periods should be confirmed internally and added here if you have defined periods for enquiries, quotations, customers and marketing records.

10. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function and understand how visitors interact with them.

We may use cookies for purposes such as:

• Essential website functionality
• Security
• Remembering preferences
• Website analytics
• Understanding website performance
• Improving the user experience
• Marketing, where applicable and where consent is required

Where non-essential cookies require your consent, we will provide an appropriate cookie preference mechanism.

You can also manage cookies through your browser settings.

The ICO notes that visitors should be told about cookies and that non-essential cookies generally require user agreement where applicable.

11. Website Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information can help us understand:

• Which pages are most useful
• How visitors navigate the website
• Website performance
• General visitor trends
• Areas where the website can be improved

Where analytics technologies require consent, we will request consent before using them.

Website owner note: Add the actual analytics provider here, for example Google Analytics, if it is installed on the website.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Unauthorised disclosure
• Alteration or destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, you have rights under UK data protection law, including:

Right to Access

You can ask us for a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you can ask us to delete your personal information.

Right to Restrict Processing

You may ask us to restrict how we use your information in certain circumstances.

Right to Object

You may have the right to object to certain types of processing, including processing based on legitimate interests or direct marketing.

Right to Data Portability

In certain circumstances, you can request that information you have provided to us is transferred to you or another organisation in a commonly used electronic format.

Right to Withdraw Consent

Where we rely on your consent, you can withdraw it at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew your consent.

These rights are subject to certain legal conditions and exemptions. The ICO identifies these rights as part of the UK data protection framework.

14. How To Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

Email: sales\@finestfurniturestudio.co.uk

Telephone: 07468 150807

Address: Finest Furniture Studio, 124 City Road, Kemp House, London, EC1V 2NX

We may need to verify your identity before responding to a request.

We aim to respond to valid requests within the timeframe required by applicable data protection law.

15. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve the issue.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

The ICO provides information about data protection rights and how to make a complaint.

16. Children’s Privacy

Our website and services are intended for adults and are not specifically directed towards children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

17. Third-Party Websites

Our website may contain links to external websites or third-party services.

We are not responsible for the privacy practices, content or security of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Website functionality
• Technology
• Data protection requirements
• How we process personal information

When we make significant changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice.

The ICO recommends regularly reviewing privacy information and updating it before introducing new uses of personal data.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Finest Furniture Studio

Email

sales\@finestfurniturestudio.co.uk

Telephone: 07468 150807

Telephone
+4407468 150807

Address

124 City Road, Kemp House

London, EC1V 2NX

United Kingdom